Amwell Group Practice

Amwell Group Practice 2024-04-30 Person 1 5 0

I have been with Amwell Practice since I was a kid and honestly, the service is awful and keeps getting worse. Extremely unhelpful receptionists, if you are lucky enough to get past them, the odds of getting a good doctor are 50/50. I understand the NHS is stretched but if you are dealing with people, especially in need of help so there is still a level of personable service needed.

Useful receptionists. Being able to pre book appointments like the doctor asked and advertised on their website. Treat people like people with respect. You'd expect better customer service in any shop so why can they treat patients (people in need) the way they do. This doesn't apply to all doctors there, just some and the receptionists.

Amwell Group Practice 2024-02-05 Person 5 5 0

If you call at 8am you will always get an appointment the same day which is amazing and very grateful.

Nothing

Amwell Group Practice 2024-01-25 Person 5 5 0

Great service, I’ve booked online and managed to get the vaccines even if I was a bit late.

I remember having a bad vitamin D deficiency last year after some blood tests, and no one followed up on that. Getting a bit more on the prevention side would not create any harm, and might result in healthier patients and less overall costs for the NHS - if anyone really cares about that. More doctors for urgent appointments, because seeing a GP might take far too long time someone. Yearly routine checks works be great. Maybe for the reception desk to have a glass that the receptionist could get a bit of privacy in their phone calls with the patients and not being too exposed?

Amwell Group Practice 2024-01-18 Person 5 5 0

I have experienced very high quality responsive and sensitive care during a year of physical and mental health challenges. All professionals that I have encountered either at the surgery or over the phone have been patient and helpful.

None

Amwell Group Practice 2024-01-08 Person 4 5 0

Totally professional and caring service. Always made to feel important and involved in decisions.

It’s sometimes hard to get an appointment but it’s a busy practise and with the care and service at such a high level, it’s no surprise there is such high demand.